#creditunions should use messaging – especially via social media channels like Facebook – to provide personalized member service to millennials. The ability to directly communicate with brands (including financial services) via social media isn’t a differentiator, it’s a mainstream, expected #facebook service standard.
New data from market research firm Zenith: American adults spent 3 hours and 30 minutes on their mobile devices accessing the internet and/or apps in 2019. Americans are on pace to exceed 4 hours per day in 2021. The #1 app for U.S. adults? Facebook, where adults from all generations spend 1 hour per day […]